Key Account Manager

Key Account Manager
Hythe, Kent
£35,000 - £40,000 + Bonus (OTE £46,000)
Looking for a customer-focused commercial role where no two days are the same?
We're recruiting on behalf of a successful international manufacturer who works with hotels and hospitality businesses across Europe.
As a Key Account Manager, you'll become the first point of contact for customers, supporting them throughout the sales process while helping Regional Sales Managers develop new opportunities and grow existing accounts.
This isn't a cold-calling sales role. Instead, it's perfect for someone who enjoys building relationships, solving problems and providing outstanding customer service while identifying opportunities to increase sales.
Why apply?
* International customer base
* Friendly and supportive team
* Bonus scheme with realistic earning potential
* Excellent opportunity to develop a long-term commercial career
* Stable, growing business
The Role
Working closely with customers and the external sales team, you'll manage enquiries, prepare quotations, coordinate projects and ensure customers receive an excellent service from enquiry through to delivery.
You'll also identify opportunities to generate additional business and support the wider sales team with lead generation and account development.
Key Responsibilities
* Build strong relationships with customers across Europe
* Respond to customer enquiries via telephone and email
* Manage customer orders and after-sales enquiries
* Prepare and issue quotations
* Follow up quotations and support conversion into orders
* Identify opportunities to upsell and cross-sell products
* Generate and qualify new sales leads
* Allocate leads to Regional Sales Managers
* Maintain accurate CRM records
* Work closely with internal departments to ensure projects run smoothly
About You
You'll ideally have experience within:
* Account Management
* Customer Service
* Sales Support
* Internal Sales
* Customer Success
You'll also have:
* Excellent communication skills
* Strong organisational ability
* Good commercial awareness
* CRM experience
* A proactive approach to customer service
* High attention to detail
Experience working within hospitality, manufacturing or an international customer environment would be beneficial but isn't essential.
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