Start Date: ASAP
Rate: £30,173
Contract Duarion: 6 Months
37 Hours Perk Week
Shift Pattern: Monday - Friday 08:00am - 16:00pm
Hybrid: 2 Days in the officer per week (Monday & Tuesday)
Location: Solihull
Role description
· Managing Cash allocation transactions within our mainframe customer billing system
· Maintaining accurate cash suspense records
· Investigate and respond to a broad range of complex customer queries, liaising with other parties as necessary, to deliver an appropriate, acceptable resolution for the customer.
· Amend data errors and process exceptions and provide feedback to team members to ensure data quality is improved and maintained
· Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met.
Complex reconciliation; managing payments, invoices and credits across a portfolio of multiple sites / accounts / groups.
Experience and Qualifications
Desirable
The ability to multitask, work to deadlines and keep a sharp eye for detail in a fast-paced environment
Strong communication skills and enjoy collaborating with others to achieve shared goals
A proactive, problem-solving mindset and the confidence to use your initiative to make informed decisions
A positive, can-do attitude with a real enthusiasm for learning and developing new skills
Confidence using IT systems
Working with large volumes of data within Excel
A keen eye for spotting opportunities to improve processes and a positive approach to change.· Experience of cash operations, accounting and/or double entry book keeping
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
Salary description
£30173.00 - £30173.00 per year