Branch Manager

Branch Manager – Greenford, UB5
We are looking for a Branch Manager to oversee day-to-day operations across your branch and lead a team to deliver exceptional service. In this role, you will ensure goods are delivered and collected on time, stock and processes are well controlled, and customers receive a reliable, friendly and efficient service every time.
This role is key to helping us build loyalty in the region and ensuring customers choose us first, more often.
Branch Manager - Key Responsibilities
* Lead, manage and develop your branch and team
* Oversee warehouse, trade counter and customer service operations
* Deliver goods to customers on time and in full
* Ensure consistently high levels of customer service
* Maintain health & safety, compliance and housekeeping standards
* Plan staffing and resources to meet demand
* Control operational costs while maintaining service
* Resolve customer and operational issues promptly
* Monitor branch performance and drive improvements
* Support local sales activity through excellent service and reliability
* Work closely with the Area Account Manager to support customers commercially and operationally
Branch Manager - What We Are Looking For
* Experience in operations, branch or warehouse leadership
* Experience of Microsoft Dynamics 365 (D365) desirable.
* Strong leadership and people management skills
* A hands-on, practical approach
* Excellent organisational skills
* Proven ability to deliver high standards of customer service
* Knowledge of health & safety and operational compliance
* Commercial awareness and cost control experience
* Strong communication and problem-solving skills
A full UK driving licence is preferred (some travel within your area may be required).
Branch Manager - What We Offer
* Competitive package (salary discussed on application)
* Company car or opt out option
* 25 days holiday, increasing to 30 after 5 years
* Pension scheme and life assurance
* Employee Assistance Programme
* Bike to work scheme
* Supportive, collaborative, values-driven working environment