Workshop Controller

WORKSHOP CONTROLLER
Location: Chippenham
Job Type: Full-Time, Permanent
 
Looking for a role where your leadership skills are recognised, your workshop expertise is valued, and your understanding of warranty processes makes a real difference?
If you're an experienced Workshop Controller who understands how to run a productive workshop while ensuring manufacturer warranty standards are maintained, this is an excellent opportunity to join a successful dealership where your technical knowledge, organisational skills, and leadership will have a genuine impact. You'll be responsible for maximising workshop efficiency, supporting your technicians, and ensuring all warranty repairs and claims are completed accurately and compliantly.
This role is ideal for someone who thrives in a fast-paced aftersales environment and enjoys balancing workshop productivity, quality control, and manufacturer warranty compliance while delivering an exceptional customer experience.
 
WHAT'S IN IT FOR YOU?
·Competitive Salary Package
·Full-Time, Permanent Position
·Supportive Management Team
·Modern Workshop Environment
·Ongoing Training & Development
·Career Progression Opportunities
·Long-Term Job Stability
 
THE ROLE
As a Workshop Controller, you'll take responsibility for the day-to-day management of the workshop, ensuring technicians work efficiently, workshop productivity is maximised, and manufacturer warranty procedures are followed correctly.
Key responsibilities include:
·Planning and allocating workshop jobs to maximise technician productivity
·Managing workshop resources and ensuring work is completed within agreed timescales
·Liaising daily with the Service, Parts, and Warranty teams to ensure smooth workshop operations
·Monitoring work in progress and providing regular updates to the Service Department
·Supporting, coaching, and developing a team of Vehicle Technicians
·Carrying out quality control checks and final vehicle inspections
·Managing warranty repairs and ensuring all work complies with manufacturer warranty policies
·Working closely with the Warranty team to minimise rejected claims through accurate documentation and compliance
·Monitoring workshop efficiency, labour utilisation, and productivity
·Ordering parts and ensuring jobs progress without unnecessary delays
·Maintaining compliance with manufacturer standards and all Health & Safety regulations
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Workshop Controller or similar workshop leadership role within the motor trade
·A strong understanding of manufacturer warranty procedures and warranty claim compliance
·Experience managing and motivating a team of Vehicle Technicians or Mechanics
·Excellent technical knowledge of vehicle servicing, maintenance, and repairs
·Strong organisational, planning, and problem-solving skills
·The ability to identify workshop issues quickly and implement effective solutions
·Excellent communication skills with the confidence to liaise across Service, Parts, Warranty, and Workshop departments
·Good IT and administrative skills
·A positive, proactive, and can-do attitude
·Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include: Workshop Controller, Workshop Supervisor, Workshop Manager, Foreman, Workshop Team Leader, Senior Technician, Master Technician or Aftersales Workshop Controller.
 
APPLY TODAY
This is an excellent opportunity to join a successful automotive business that values strong leadership, technical expertise, and operational excellence. If you're looking for a role where you can influence workshop performance, support your team, and play a key role in maintaining manufacturer warranty standards, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Workshop Controller opportunity, quoting the job reference 54180