Service Supervisor

We're looking for a Service Supervisor who enjoys being at the heart of a busy operation. This is a role for someone who thrives on variety, enjoys building relationships, and takes pride in delivering excellent customer service. You'll be the key link between our customers, Field Service Engineers, Parts Department, and Depot Management team, ensuring work is planned efficiently and completed to the highest standard. No two days are the same, and that's exactly how we like it.
 
BASIC SALARY: Up to £40,000
 
BENEFITS:
· Overtime available, including two Saturdays per month
· Starting at 33 days of holiday per year, increasing with service.
· Pension plans, death-in-service coverage, and company sick pay.
· Critical illness covers and professional support resources are provided.
· Access to the company Reward Hub for retail discounts and travel deals, as well as ongoing opportunities for career progression.
 
LOCATION: West Bromwich
 
COMMUTABLE LOCATIONS: Birmingham, Walsall, Wolverhampton, Dudley, Stourbridge,  Codsall, Cannock, Lichfield,  Marston Green, Tamworth, Coleshill, Sutton Coldfield
 
JOB DESCRIPTION: Service Supervisor - Plant Vehicles, Plant, Manufacturing
 
As our Service Supervisor, you'll take ownership of the day-to-day coordination of our Field Service Engineers, making sure customers receive the support they need and engineers have everything required to complete the job successfully.
 
Your responsibilities will include:
· Taking customer calls and booking service jobs
· Allocating work to Field Service Engineers based on priority and location
· Ensuring engineers have the correct information, parts and resources to complete repairs
· Monitoring job progress and keeping customers updated throughout
· Managing holiday requests and acting as the first point of contact for engineer absences
· Reviewing job write-ups and ensuring all paperwork is accurate and complete
· Processing jobs through to invoice stage and resolving invoice queries
 
PERSON SPECIFICATION: Service Supervisor - Plant Vehicles, Plant, Manufacturing
 
We're less interested in job titles and more interested in finding someone who can build relationships, stay organised under pressure and genuinely cares about delivering great customer experience.
 
You'll ideally have:
· Experience in customer service, service coordination, service control or aftersales environment
· Strong organisational and planning skills
· The ability to manage multiple priorities at the same time
· Confidence in communicating with customers, engineers and internal teams
· Good commercial awareness and attention to detail
· Experience using Microsoft Office applications
· Knowledge of ADP systems and PDA systems would be advantageous
· Mechanical knowledge of plant vehicles or similar plant equipment would be beneficial, but not essential
 
THE COMPANY:
 
Founded in 1945, we are one of the world's leading manufacturers of construction, agricultural and industrial equipment, operating in more than 150 countries worldwide. Renowned for innovation, quality and reliability, we design and manufacture a wide range of machinery that helps customers build, maintain and power essential industries. With a strong focus on customer support, engineering excellence and continuous innovation, we have earned a reputation as a trusted global brand and an employer committed to developing talented people and rewarding careers.
 
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
 
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
 
Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client.
 
REF: AM18563, Wallace Hind Selection