Customer Administrator - Contract PAYE - Glasgow
Our client, a leading financial professional services business, are recruiting for multiple Customer Administrators to join the team at their office in Glasgow on a long term contract basis.
5 days per week in the office / Training will be provided on the client system
Role:
- Process a range of standard and non-standard casework, applying technical guidance, process documentation, and system information.
- Update and maintain customer records across multiple systems, ensuring data accuracy and a clear audit trail.
- Handle sensitive and confidential information with professionalism and discretion.
- Use a variety of computer and telephony systems to manage customer information and resolve queries effectively.
- Work to agreed productivity, quality, and accuracy targets while complying with Data Protection and Customer Security requirements.
- Contribute to a culture of continuous improvement by focusing on getting processes right first time and learning from quality assurance feedback.
- Manage your own workload effectively, ensuring all tasks are completed within agreed timescales.
We are seeking individuals who are adaptable, proactive, and committed to delivering excellent service. You will be comfortable working with complex information and capable of maintaining accuracy in a fast-paced environment.
Essential Skills and Attributes:
- Ability to manage multiple tasks and systems simultaneously while remaining focused and accurate.
- Strong adaptability with the ability to switch between different types of queries and processes.
- Flexible and positive approach to work.
- Excellent organisational and workload management skills.
- Proven time-management and self-management abilities.
- High level of attention to detail with the ability to work quickly and accurately.
- Strong communication and problem-solving skills.
- Commitment to maintaining confidentiality and handling sensitive information appropriately.
Desirable Experience:
- Experience working in a quality-controlled or regulated environment.
- Experience following detailed policies, procedures, and technical instructions.
- Experience using multiple computer systems and databases.
- Good IT and computer literacy skills.
- Previous administration, customer service or financial services experience.
Please apply!