Lead Product Owner
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
About Us
At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.
The Role
To support business and customer value growth through development and optimisation of our customer application journeys based on customer, partner and market insight.
The role holder will act as senior product owner leading IT squads and business functions to define and deliver customer experience (CX) improvements and functionality that:
- Increases digitisation of our business and reduces customer and colleague effort
- Improves customer conversion – and delivers increased sales revenue
- Improves Net Promoter Score (NPS)
Key Responsibilities
- Own and drive the product roadmap for core digital credit application journeys and shared platform features, delivering seamless customer experiences across multiple business lines.
- Shape product strategy and prioritisation using customer, market and conversion insights, working closely with cross-functional stakeholders and external partners.
- Lead Agile product squads to deliver high-impact enhancements that improve conversion, reduce customer effort and support over 2 million credit applications annually.
- Manage end-to-end application journeys, including ID authentication, Open Banking and bank details collection, ensuring scalable and efficient processes.
- Collaborate with Technology, Credit Risk, Fraud, and strategic partners to deliver innovative capabilities that enhance decisioning, automation and journey performance.
- Build deep expertise in key customer journeys while leading cross-platform initiatives that introduce new functionality, improve usability and support partner adoption.
Skills & Attributes
- Experience in leading the development and delivery of digital product roadmaps
- Testing digital propositions before they go to market with customers
- Evidence of working in a partnership with a wide range of corporate cross functional teams
- Excellent understanding of digital CX development and UX best practice
- A proven track record of product ownership in an agile digital context
- Ability to work at pace and delivering projects within agreed timelines
Could this be you?
Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.
What’s in it for you
As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:
- Competitive salary and comprehensive package, contributory pension, and health cash plan
- Opportunity to buy/sell holiday giving you even more control over your work-life balance
- Flexible benefits including private medical insurance and lifestyle discounts
- A culture that values collaboration, development, and wellbeing
Apply now to join a team that makes a real impact.
Your Application Journey
- Call with our Talent Acquisition team
- Informal chat with the Hiring Manager
- Competency-based interview (60 Minutes)
We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.
Equal Opportunities
We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.