Head of Enforcement
📍 Croydon | Hybrid Working
💰 £50,000 to £55,000 + Benefits
Are you an experienced operational leader who thrives on balancing compliance, commercial performance and customer outcomes?
We’re partnering with an innovative, technology driven organisation looking for a Head of Enforcement to lead a critical operational function. This is an opportunity to shape processes, influence senior leadership and drive continuous improvement within a growing business.
This isn’t a role for someone who simply follows the rulebook. We’re looking for someone who understands legislation, applies sound judgement and can identify risks before they become problems. You’ll lead a team responsible for appeals, compliance and operational performance whilst working closely with senior stakeholders to ensure the function remains efficient, compliant and commercially successful.
What you’ll be doing
• Leading and developing an experienced Appeals and Compliance team
• Monitoring operational performance using data and KPIs to identify trends and improvement opportunities
• Ensuring compliance with legislation, industry regulations and internal standards
• Managing relationships with external legal and debt recovery partners
• Reporting operational performance, compliance risks and business insights directly to senior leadership
• Driving continuous improvement across processes, systems and quality standards
• Working collaboratively across multiple departments to improve customer outcomes
We’re looking for someone with experience in:
✔ Operational leadership within compliance, enforcement, appeals or regulated environments
✔ Leading teams through performance improvement and change
✔ Using operational data to drive business decisions
✔ Managing regulatory or compliance risk
✔ Working with senior stakeholders and external partners
✔ Building scalable, auditable and efficient operational processes
You’ll stand out if you have experience of:
• Compliance and governance
• Appeals management
• Operational performance reporting
• Continuous improvement
• Process optimisation
• KPI management
• Stakeholder management
• Team leadership
If you’re someone who enjoys improving processes, developing people and making commercially sound decisions whilst maintaining fairness and compliance, we’d love to hear from you.
Apply today or get in touch for a confidential conversation.