Location: Romford, Essex
Salary: £45,000 - £55,000 DOE
Service Manager - Job Overview
Service Manager required for our client, a well-established M&E Service provider with over 40 years in the industry. This role is based at their office in Romford however, travel to other offices & client's sites throughout London is to be expected.
The Service Manager will be expected to lead a team of 15 engineers and 4 service coordinators, managing multiple contracts and driving operational excellence across the business. This role would suit an experienced Facilities Management or Building Services professional who thrives in a fast-paced environment and enjoys developing teams, improving processes and building strong client relationships.
Service Manager - Salary & Benefits
Basic Salary £45,000 - £55,000 DOE
8:00am - 5:00pm, Monday to Friday, 1 hour lunch
25 days holiday + Bank Holidays
4% of the Employee's basic salary
Expenses covered (travel allowance or car allowance negotiable)
Service Manager - Job Overview
Lead the operational delivery of planned preventative maintenance (PPM) and reactive maintenance across multiple client contracts.
Manage contract performance, ensuring compliance with SLAs, KPIs, statutory requirements, and health & safety standards.
Oversee CAFM systems, job lifecycle management, contract mobilisation, client portals, and operational reporting.
Direct subcontractor, engineer, and coordinator performance, ensuring effective resource planning and service delivery.
Build and maintain strong client relationships, acting as the operational lead for key accounts and resolving service issues.
Support commercial performance through WIP management, invoicing accuracy, margin improvement, and supplier credit control.
Drive continuous improvement initiatives to enhance operational efficiency, productivity, service quality, and team performance.
Service Manager - Job Requirements
Experience managing FM or building services contracts
Technical background with experience managing engineers & additional admin staff
Strong client facing experience
Full Driving Licence
Live within a commutable distance of Romford, Essex
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
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Salary description
£45000.00 - £55000.00 per year