Service Design & Transition Manager

Job Title: Service Design & Transition Manager
Max rate: £500 per day
Duration: 6 Months
Location: Telford (2 days per Week Onsite)
Clearance required: SC
Job Description:

You will be involved in all aspects of Service Design & Transition across the clients teams involved with the Project Delivery process.
The role aim is to assure delivery of first-class service components.
SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.
You will be responsible for carrying out assurance activities and the clients SD&T tasks and activities needed to ensure a successful and complete implementation.
You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.
You will contribute to the SD&T Community receiving and giving education to other clients SD&T staff in Operational Best Practice, Patterns and StandardsRole objectives will be:-

Development of Support Model and Diagrams for components being delivered by the client project teams
Ensure that client Application and Technical Support teams have the capabilities in place to deliver the client support model
Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for the client teams are managed
Coordinate your own the clients SD&T tasks and activities
Ensure that the clients support model is complete, tested and signed off before service go live
Provide a point of escalation for client SD&T operational issues and risks
Ensure operational sign-off of the clients SD&T artefacts at appropriate governance boards and technical reviews
Facilitate the review and approval of support process tests across the clients teamsRequired Skills:
* Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
* Happy to listen actively and draw conclusions.
* Weekly reporting to seniors about assigned projects
* Use of a defined toolset to support all of the processes.
* Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
* Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
* Negotiation and ability to challenge/question
* Self-reliance and ability to work independently with supervision.
Optional Skills:
* Experience of providing a service to customers.
* Risk awareness
* Mix of project and service mentality
* Excel/Office/PowerPoint
* Project experience
* Qualifications:
* Ideally EM foundation: training will be given to achieve ITIL4 foundation.

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