This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice.
Location: Middlesbrough (NE)
Salary: £26,436 per annum
Closing Date: 26 July, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
Are you looking for a role where you can make a lasting impact Join the team and support people with complex needs to maintain their tenancies, build independence, and achieve the goals that matter most to them. You'll manage a caseload of clients, provide practical and emotional support, and connect people with the services and opportunities they need to thrive.
We're looking for a proactive, relationship-focused professional with experience supporting vulnerable people, strong safeguarding awareness, and the confidence to manage both housing and support responsibilities. You'll work collaboratively with partners, promote positive outcomes, and help ensure safe, well-managed accommodation for clients.
In return, you'll join an inclusive, values-driven organisation that believes in people's potential and invests in your development through training, support, and career growth opportunities.
Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role.
In this role, you will:
To interview and assess clients to help sustain their settled accommodation.
Following initial assessment to go through a programme of work with clients accepted to cover accommodation needs, independent living skills, support with work and learning and social and emotional issues.
Support clients through a programme of regular visits. These may include support and advice, or more structured life-skills training as required.
To be available to deal with clients who need help or advice, either by phone or on a drop-in basis.
To create a package of support around the client, signposting where appropriate.
To be available to represent the charity at meetings concerning move-on accommodation and to provide updates to all professionals involved with the client.
To co-ordinate and ensure a smooth transition when supported or alternative accommodation has been found.
To keep clear and relevant records and statistics, and to ensure good communication with the project workers and project evaluators.
To make a positive contribution to team meetings, case management meetings and contribute to any policy reviews and consultations.
You will ensure the safety and wellbeing of clients in the service, including using Safeguarding and emergency alert procedures as applicable.
You will advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement.
You will be responsible for ensuring that repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
You will be responsible for ensuring that accommodation units are well maintained.
You will prepare short reports on arrears, voids and repairs for the service manager, DePaul’s central services and commissioner meetings as required.
You will be responsible for ensuring that all common parts and grounds of managed properties are in good maintenance order and adhere to Health and Safety requirements.
You will be responsible for maintain Health and Safety standards in the premises and a point of information for clients regarding Health and Safety.
You will facilitate the fair allocation of letting accommodation in accordance with Policy and Procedures.
You will maximize collections of rents and service charges and hold responsibility for the accurate reporting of rental income, voids, and allocations to the finance team.
You will consult with local Housing Benefit Teams, Social Service Departments, or other authorities regarding individual rental income claims.
You will work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt.
You will be the first point of contact for landlord queries and contractors.
You will support the resolution of disputes between occupants and/or neighbours.
You will be responsible for the maintenance of records which support the efficient housing management e.g. repairs and maintenance, lettings, ASB etc.
To work in a manner that promotes positive teamwork.
To take part in a rota of staff cover for drop in and programmed sessions as required.
Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of the charity to clients and holding residents’ meetings.
About You
To conduct this role we are looking for the following from you in terms of experience, skills and competencies.
A commitment to the ethos and values of the charity including the organisation’s values, policies, and procedures.
Able to work on own initiative but at same time able to exercise sound judgement in knowing when to consult with peers and clients to meet the service KPI’s.
A clear understanding and ability to implement risk management, information sharing and data security arrangements.
Awareness of and commitment to equal opportunity and diversity practise.
Demonstrate ability to use IT to a level which will enable high quality reporting to be conducted.
Experience of working with people who are categorized as high risk or have high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour. (this list is not exhaustive)
Knowledge of, or capacity and willingness to learn about housing management.
Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries.
What You’ll Receive
Tailored training and development
Flexible working options where suitable
26 days annual leave, rising with service
Family friendly leave policies
Pension scheme with employer contributions up to 7%
Employee Assistance Programme with 24/7 GP access
Discounts across retail, travel, food, fitness and more
Cash health plan for you and your family
Death in service benefit
Access to legal and practical support
Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About the Organisation
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
#INDSCP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People
Salary description
£26436.00 - £26436.00 per year