This role would suit someone who is ready to step up from being a supervisor or an assistant manager in a smaller establishment, ready to make the move to an iconic resort.
What you need to demonstrate
Able to manage multiple outlets and a large number of staff.
Effectively manage distribution of workload amongst self and direct reports
Respond appropriately to guest needs during hours of operation
Lead the team by setting a positive example
Monitor employees to ensure performance expectations are met.
Conduct appraisals in line with guidance given from the F&B Services Manager in line with completion dates
Lead the team by creating an environment in which direct reports can take responsibility and authority for their own work and development
In conjunction with the F&B Services Manager, develop and implement Training programmes for Departments
Lead the team by communicating effectively
Display an understanding of the impact that menu choice has on productivity and profitability
Initiate and maintain timely recording of and follow-up of all bookings
Conduct performance or reviews with direct reports as necessary on a timely basis
Provide creative methods for improving Customer Service
Continuously review and improve internal operations methods in own Department and suggest to other Departments how they might assist in general improvements through appropriate forum
To generate new ideas for service and products that will maintain a competitive and leading edge over our competitors
Who you are
Must be able to communicate effectively in spoken and written English.
Previous experience of working in luxury hotel environment at Senior Head Waiter or Assistant Outlet Manager Level or above is essential
Degree/HND or equivalent preferred
Ability to analyse financial information and prepare budget and outlet goals and to monitor and control payroll and other costs preferred
Must be resourceful, creative and maintain flexibility.
Be able to lead a team by creating the right example, training, motivating and mentoring to achieve desired ends
Comprehensive computer skills preferred
Intermediate or Elementary Food Hygiene Certificate desirable
Personal License Holder desirable
What is on offer
Salary £31.5k or above DOE
Subsidised live in accommodation if required
Access to a meal on duty in the staff canteen.
Friends & Family Rooms Programme - discounted room rates
Discounts available at the Food & Beverage outlets
Resort Facilities – use of the Spa, Gym and facilities
Discounted room rates at all company properties.
Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available
PLEASE NOTE THAT THERE IS NO SPONSORSHIP VISA IN PLACE FOR THIS ROLE - FULL RIGHT TO WORK IN UK IS ESSENTIAL
Salary description
£31500.00 - £31500.00 per year