About the Role
Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system.
This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks.
Key Responsibilities
* Answer incoming customer telephone calls promptly and professionally.
* Act as the first point of contact for customers requiring support with digital account registration and online services.
* Provide clear, accurate information regarding products, services and system changes.
* Resolve general customer enquiries or transfer calls to the appropriate department where required.
* Accurately record customer interactions on internal systems.
* Escalate complex enquiries or customer concerns when appropriate.
* Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues.
* Assist the wider team in managing increased call volumes during a major system implementation.
* Ensure customer information is handled securely and confidentially.
* Follow company policies, regulatory requirements and data protection legislation.
* Log customer complaints or dissatisfaction in line with procedures.
* Undertake any other duties consistent with the role.
What We're Looking For
* Previous customer service experience, ideally within a telephone-based or contact centre environment.
* Excellent communication and listening skills.
* Professional and friendly telephone manner.
* Strong organisational skills with excellent attention to detail.
* Confident IT skills and the ability to use multiple systems simultaneously.
* Ability to remain calm under pressure and adapt to changing priorities.
* A positive, flexible and team-oriented attitude.
Interested & immediately available? Apply Today
Salary description
£13.45 - £13.45 per hour