Customer Service Representative

Customer Service Representative
£26500 - £27500/annum + parking + 20 Days holiday + Bank hols
38 hours a week
Solihull, West Midlands
Love helping people? Thrive in a fast-paced environment? We'd love to hear from you.
We're looking for a friendly, proactive Customer Service Representative to join a growing team within a relaxed office environment. If you enjoy solving problems, delivering exceptional customer experiences, and making a real difference every day, this could be the perfect role for you.
You'll be the first point of contact for customer enquiries via phone, email, live chat and text, helping members with their accounts, you'll play a key role within the business. Due to the location of the role you would need to be a car driver/owner.
What you'll be doing:
* Providing outstanding customer service across multiple channels.
* Resolving customer enquiries efficiently and professionally.
* Managing all related administration and data accurately.
* Working closely with colleagues across different teams.
* Using initiative to solve problems and improve the customer experience.
We're looking for someone who:
* Has previous customer service experience.
* Is a confident communicator with excellent people skills.
* Has strong IT and organisational abilities.
* Can work independently and as part of a team.
* Stays calm under pressure and enjoys problem-solving.
* Has a positive, can-do attitude.
If you're passionate about delivering great service and want to join a supportive team where your ideas are valued, we'd love to hear from you.
Thank you for your interest in this role. We will assess your application against the essential criteria for the role. We aim to let you know within 48-hours if your application is to be progressed.
If you do not hear from us within the time frame, you are not successful on this occasion, please continue to respond/apply to future roles we advertise. We will not retain your details in line with Data Protection guidance.
If you are registered with Plum Personnel please contact us directly to discuss this role, or other opportunities that may be of interest