HR Operations Team Lead
(Contract)
Glasgow/Home
We are looking for an experienced HR Operations Team Lead to join a busy HR function on a contract basis. The HR Operations Team Lead is an excellent opportunity for a people-focused HR professional who thrives in a fast-paced environment and has a proven track record of leading HR shared services teams through periods of change.
You'll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee lifecycle. Working closely with key stakeholders, you will drive service excellence, support HR initiatives and ensure compliance with HR policies, processes and employment legislation.
Key Responsibilities of the HR Operations Team Lead include:
- Lead, coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service.
- Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved.
- Monitor service delivery, identify risks and implement appropriate mitigation plans.
- Manage first-line escalations, providing guidance on HR policies, procedures and employee relations matters.
- Oversee end-to-end payroll processes and ensure accuracy and timely delivery.
- Build strong relationships with internal stakeholders and provide expert HR support where required.
- Support the delivery of key HR transformation and improvement initiatives.
- Lead by example, fostering a positive, customer-focused and high-performing team culture.
- Manage the performance, development and engagement of approximately six direct reports.
- Produce weekly and monthly reporting, analysing trends and identifying opportunities for improvement.
- Review, document and continuously improve HR processes to enhance efficiency and employee experience.
The successful HR Operations Team Lead:
- Previous experience leading or managing an HR Shared Services or HR Operations team.
- Proven ability to manage workloads and deliver against service level agreements in a fast-paced environment.
- Strong working knowledge of HR policies, procedures and UK employment legislation.
- Experience managing complex HR queries and employee relations issues with professionalism and discretion.
- Experience using HR systems and extracting data to produce meaningful reports and insights.
- Excellent communication and stakeholder management skills, with the ability to build relationships at all levels.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Resilient, adaptable and comfortable leading teams through organisational change.
- Degree or CIPD qualification (or equivalent) desirable.
This is an excellent opportunity to join a collaborative HR team and make an immediate impact by driving operational excellence, supporting business change and delivering an outstanding employee experience.