This is a varied, hands-on role where you will be a key point of contact for customers, suppliers, and colleagues. You will provide excellent customer service, coordinate administrative processes, support operational activities, and ensure records and documentation are maintained accurately.
The successful candidate will thrive in a fast-paced environment, enjoy multitasking, and take pride in delivering a professional and efficient service.
Key Responsibilities
Customer Service & Front Office
Act as the first point of contact for customer enquiries via phone, email, and in person.
Respond to customer queries, complaints, and issues in a professional and helpful manner.
Provide a welcoming and efficient service for customers collecting orders.
Build and maintain positive customer relationships through excellent service and communication.
Order Processing & Sales Administration
Process customer orders accurately and efficiently.
Prepare and coordinate orders for collection and delivery.
Raise and manage invoices and sales documentation.
Maintain accurate and up-to-date sales and order records.
Liaise with internal teams to ensure smooth order fulfilment.
Payments & Financial Administration
Process payments by cash, card, and telephone in accordance with company procedures.
Maintain accurate transaction records and support reconciliation activities where required.
Handle financial information with integrity and confidentiality.
Office & Administrative Management
Ensure the office operates efficiently and remains organised and professional.
Maintain records, files, and documentation in line with company procedures.
Support compliance with internal processes and policies.
Assist with general administrative tasks to support business operations.
HR & People Administration
Maintain attendance, sickness, and holiday records.
Support managers with routine HR administration and employee record keeping.
Ensure documentation is maintained accurately and confidentially.
Health, Safety & Compliance
Follow all health and safety requirements and promote safe working practices.
Maintain a clean, organised, and professional office environment.
Report any risks, incidents, or concerns through the appropriate channels.
General Support
Provide administrative support to management and wider teams.
Assist with operational and business tasks as required.
Contribute positively to a collaborative and professional working environment.
About You
Essential Skills & Experience
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Previous experience in an office administration, office coordination, or office management role.
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Strong customer service skills, including handling enquiries and resolving issues.
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Experience processing orders, invoices, or financial transactions.
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Good IT skills, including Microsoft Office applications.
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Excellent verbal and written communication skills.
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Strong organisational skills with the ability to manage multiple priorities.
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High attention to detail and accuracy.
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Ability to work effectively in a fast-paced environment.
Desirable Skills & Experience
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Experience within a manufacturing, warehouse, logistics, or operational environment.
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Experience using business, customer management, invoicing, or HR software.
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Basic HR administration experience.
Personal Qualities
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Professional, approachable, and customer-focused.
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Reliable with excellent timekeeping and attendance.
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Honest, trustworthy, and able to handle confidential information appropriately.
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Self-motivated and able to work independently when required.
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Flexible and willing to support the wider needs of the business.
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Positive team player with a proactive approach.
Working Environment
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Office-based role with regular interaction with operational and warehouse teams.
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Customer-facing position involving face-to-face contact.
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Involvement in supporting collections, deliveries, and other operational activities.
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Adherence to health, safety, and workplace standards is essential.
Additional Information
Applicants must have the legal right to work in the UK and be willing to comply with all company policies and procedures
Salary description
£30000.00 - £35000.00 per year