HR Services Team Leader | 6-Month Contract | Glasgow (Hybrid – 2 days/week)
We're looking for an experienced HR Services Team Leader to lead a high-performing People Services team.
This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment.
The role:
- Lead, coach and develop a team of around 6 HR Advisors and Administrators.
- Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
- Ensure service levels, SLAs and customer experience standards are consistently achieved.
- Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
- Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.
We're looking for someone with:
- Previous experience leading teams within an HR Services or People Services environment.
- Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
- Experience managing service delivery against KPIs and SLAs.
- Confidence handling complex HR queries and stakeholder escalations.
- Strong HR systems, reporting and data analysis skills.
- CIPD qualification (or equivalent).