As a Housing Officer you will be required to respond to reports of anti-social behaviour, tenancy changes, safeguarding concerns and other tenancy related issues as per job description. The role requires excellent customer service and organisational skills and an ability to be able to work independently as well as part of a team.
Please note, a Full UK driving licence and vehicle it NOT required for this position.
Duties:
To work as part of a team dealing with all aspects of estate and tenancy management.
Be the point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable.
Investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the client's stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents.
Ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained
Attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation.Person Specification:
Proven experience in the housing sector, preferably with a Local Authority or Housing Provider.
Strong customer service skills with a commitment to delivering high standards.
Experience in supporting vulnerable clients, demonstrating empathy and understanding.
Excellent time management and organisational skills.
Familiarity with housing policies and procedures, ensuring compliance and best practices
Experience of using Northgate
Knowledge of tenancy management and legislation
Salary description
£18.00 - £25.00 per hour