This leading global travel management company, is seeking a self-sufficient professional to join their Out-of-Hours (OOH) team for a 12-month maternity cover contract.
As a critical anchor of the 24/7 service delivery model, you will be the calm, confident voice supporting corporate travellers when the core day teams are offline.
You must therefore be happy to work out of hours schedules which include weekday evenings up to 11pm and alternate weekends.
Operating in a reduced-support environment, you will take full ownership of urgent requests, navigate flight disruptions, and ensure seamless service continuity.
What you'll be doing:
Independently manage end-to-end business travel bookings, fast-paced changes, reissues, and cancellations.
Provide calm, decisive support to travellers during live flight disruptions.
Accurately log customer interactions and construct clear escalation notes for day-side teams regarding high-risk issues.
Produce highly structured handover notes for the morning teams to ensure zero gaps in service.
Act decisively in line with corporate incident management processes.
Maintain a comprehensive understanding of varied client travel policies by confidently navigating internal SharePoint knowledge systems.
Assist with essential billing-related administration, bill-back processes, seat allocations, and refunds.
This is a company that believes in meaningful connection, without the daily commute! This is a home working role, but you must be happy to visit the office in Glasgow, Scotland, once per month as a minimum (more if you want!)
What you need:
Proven background working as a Business Travel Consultant within a fast-paced TMC environment.
Strong, fluid working knowledge of major GDS platforms (such as Sabre, Amadeus, or Travelport).
A proven ability to work completely independently, make sound operational judgements, and handle urgent situations without direct supervision.
Exceptional written and verbal communication skills, specifically for writing airtight team handovers.
Previous experience specifically within an Out-of-Hours or 24/7 travel team, or exposure to incident management protocols.
Why you'll love this job:
Competitive basic salary circa £28-30k plus bonus
25 days annual leave plus bank holidays
Pension, Company sick pay
Staff discounts, health and wellbeing services
If you enjoy the unique rhythm of the out-of-hours lifestyle, and take pride in delivering "first-time-right" solutions under pressure, this is the job for you. Apply today
Salary description
£28000.00 - £38000.00 per year