This is a permanent role that has been created due to planned expansion and progressive business plan over the next 5 years. The successful candidate will have a technical background with experience in managing service contracts and interfacing with both internal stake holders and clients to ensure contracts are managed and any sales/service opportunities are explored. A proactive mindset is a must!
Candidates will ideally have a technical background in mechanical / electrical engineering with experience working within automated / fast paced manufacturing environments. Experience of working on large scale production equipment is highly advantageous.
This is a full time role based in Winsford working on site 37.5 hours per week.
This role would ideally suit a candidate with a demonstrable maintenance background who has experience in managing after sales service contracts.
Package includes 30 days leave + stats, Private Health and Dental and a great pension scheme
Job Description
Contract Ownership & Governance
* Own full delivery of service contracts, ensuring obligations are understood, planned, and met.
* Support contract interpretation and alignment across internal teams.
Customer Interface & Relationship Management
* Act as primary operational contact for contract customers.
* Lead regular customer meetings and contract reviews.
* Communicate service plans, progress, and performance clearly.
* Manage expectations proactively and escalate risks when needed.
Punch List & Action Management
* Own and manage customer punch lists and action logs.
* Drive timely action closure with clear accountability.
* Track progress against agreed timelines and priorities.
* Ensure punch list closure supports uptime and customer outcomes.
Service Delivery Coordination
* Coordinate planned maintenance, inspections, follow-up actions, and multi-visit tasks.
* Work with Service Coordinators and Engineers to ensure correct scheduling, execution, and closure.
* Protect planned work from reactive disruption and ensure delivery aligns with contract expectations.
Proactive Service Development
* Support the shift toward proactive service by balancing planned vs reactive work.
* Contribute to lifecycle contract delivery and continuous improvement.
* Link service activity to performance, reliability, and uptime.
* Use customer insight and service data to identify improvement opportunities.
Internal Coordination & Reporting
* Act as the link between service, spares/parts, and commercial/finance teams.
* Maintain accurate records of contract performance, actions, and commitments.
* Provide structured updates on contract health, risks, and priorities.
Skills and Qualifications
* Ideally qualified in a technical discipline (Mechanical or Electrical) with experience of working in fast paced production / FMCG environments
* Experience of managing service / maintenance contracts
* Proactive mind set
* Strong communication skills – both written and verbal
* Strong commercial awareness
* Willing to travel as required to sites in the UK and Ireland.
This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency
Salary description
£50000.00 - £60000.00 per year