This is an excellent opportunity to join a growing business where you will play a key role in supporting users across multiple sites, including office and warehouse environments.
The successful candidate will join a supportive IT team and gain exposure to a wide range of technologies including Microsoft 365, Windows 11, Active Directory, Entra ID, Intune, endpoint security, networking and cloud-based systems.
This role would suit a motivated individual with a passion for technology who enjoys problem-solving, delivering excellent customer service and developing their IT career within a fast-paced environment.
Key Responsibilities of an IT Helpdesk Technician:
• Serve as the first point of contact for IT support across the business, providing 1st and 2nd line technical support via phone, email, remote access and in person.
• Take ownership of incidents and requests through to resolution, escalating where required.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• Support Windows 11 desktop and laptop environments.
• Build, configure and deploy end-user devices and peripherals.
• Support user account administration within Active Directory and Entra ID.
• Assist with Intune device enrolment, compliance and deployment.
• Troubleshoot hardware, software, printing, connectivity and access issues.
• Support warehouse operational devices including scanners, printers and label devices.
• Maintain accurate documentation and update the IT knowledge base.
• Ensure all work is logged and updated within the IT ticketing system.
• Support endpoint security standards including MFA, antivirus and device compliance.
• Assist with software installations, patching and system updates.
• Support office moves, desk setups and hardware deployments across sites.
• Travel to company sites when required. This may be national and international travel at times.
• Support the wider IT team during major incidents and peak periods.
To be considered for this role as an IT Helpdesk Technician you will:
• Have previous experience within an IT Support, IT Helpdesk or Service Desk environment.
• Possess excellent diagnostic and problem-solving skills.
• Have strong communication and customer service skills.
• Have experience supporting Microsoft 365 applications.
• Have experience supporting Windows 10 and Windows 11 environments.
• Have a basic understanding of Active Directory and Entra ID.
• Understand endpoint security, MFA and device compliance principles.
• Have experience using IT ticketing systems.
• Be highly organised with strong time management skills and able to work independently and as part of a team.
• Hold a full UK driving licence.
• Have a genuine passion for technology and a desire to continue developing your skills.
• Experience supporting warehouse or operational environments (advantageous).
• Experience with Microsoft Intune and device management (advantageous).
• Knowledge of networking concepts including DNS, DHCP and VPNs (advantageous).
• Relevant IT qualifications or certifications (advantageous).
Benefits of an IT Helpdesk Technician:
• Salary of £23,000 - £26,000 per annum.
• Permanent, full-time position.
• Exposure to a wide range of modern technologies and systems.
• Ongoing training and development opportunities.
• Hands-on involvement in IT projects across the business.
• Supportive team environment with career progression opportunities.
• Opportunity to develop technical and professional skills within a growing organisation.
How to Apply:
This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.
Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit, should not apply as your details will not be processed
Salary description
£23000.00 - £26000.00 per year