Location: Birmingham Airport (Office Based)
Salary: £36,500 per annum + up to £3,500 annual night shift allowance
About the Role
My client is seeking a detail-oriented and proactive Customs Clerk to support the seamless movement of time-critical freight from European gateways into the UK and onward to Ireland.
Based at their Birmingham Airport office, this role is central to ensuring import and export operations are completed accurately, compliantly, and efficiently. Working in a fast-paced environment, you will play a key role in maintaining smooth customs processes and supporting the timely delivery of freight across international borders.
Key Responsibilities
Process export documentation within strict operational deadlines (target: within 30 minutes of receipt)
Prepare transportation documentation and manifests for nightly operations
Ensure export clearances and manifests are accurate to prevent delays in onward customs clearance
Liaise with customs authorities and customers to resolve operational and compliance queries
Complete safety and security declarations in accordance with regulatory requirements
Support the preparation of Air Waybills (AWBs) and flight manifests
Maintain accurate reporting for transactional charging, including import, export, screening, and handling activities
Contribute to continuous improvement initiatives within customs and operational processes
Experience & Knowledge
Minimum 1 years' experience in customs compliance, import/export operations, or customs brokerage
Experience working within air freight and road freight environments
Strong understanding of UK and international import/export regulations
Experience using HMRC and Border Force systems, including CHIEF and CDS
Relevant qualification in Customs, International Trade, Logistics, or Import/Export Operations (preferred)
Skills & Competencies
Excellent attention to detail and a high level of accuracy
Strong organisational and time-management skills
Effective written and verbal communication skills
Proficient in Microsoft Office applications, particularly Excel
Ability to solve problems and make decisions under pressure
Commercial awareness and understanding of the operational impact of freight delays
Working Hours
This is a full-time position working 40 hours per week across five days.
The operation runs 24 hours a day, and shifts are worked on a 2 week rotating basis. Flexibility is essential.
Typical shift patterns include:
06:00am – 14:00pm
13:00pm – 15:00pm
15:00pm – 23:00pm
17:00 pm– 01:00am
22:00pm – 06:00am
Benefits
Up to £3,500 annual night shift allowance (where applicable)
24 days annual leave plus bank holidays
Birthday leave
Health Cash Plan
Free onsite parking
Employee discount schemes and regular team social events
Stable, well-organised working environment
Opportunities for professional development and career progression
What You'll Bring
Proven operational experience within a logistics, freight forwarding, customs, or international trade environment
A resourceful approach to overcoming challenges and maintaining service levels
A continuous improvement mindset with a focus on efficiency and compliance
A strong customer-focused attitude and commitment to service excellence
Salary description
£36500.00 - £36500.00 per year