Location: Redditch
Full-Time | Fixed-Term Contract (18 months)
Pay: £13 - £15 per hour
Hours: Monday to Friday (office hours)
About the Role:
We are seeking a highly organised and detail-oriented Service Support & Invoice Administrator to join our busy Service team on an 18-month fixed-term contract.
This is a key role responsible for ensuring accurate service invoicing, maintaining administrative records, and supporting day-to-day operations. You'll work closely with technicians, customers, and internal teams to ensure work orders are processed efficiently, invoices are issued promptly, and service operations run smoothly.
Key Responsibilities:
Service Invoicing & Administration
Review and approve work orders to ensure they are correct and ready for invoicing
Ensure timely completion and closure of work orders within SAP
Liaise with Technicians to resolve missing or incomplete information
Prepare and issue accurate invoices, including cost breakdowns for customers
Manage invoice queries and follow up on overdue payments
Allocate travel and service-related costs to relevant work orders
Maintain utilisation data and service records
Update customer and service information in Salesforce
Carry out quality checks on technician timesheetsFinance Support
Support the Finance team with service-related information
Approve supplier invoices and handle payment queries
Maintain subcontractor cost records and recharge processes
Update work breakdown structures in SAPTechnician Support & Coordination
Manage overtime reporting and ensure compliance with company policies
Arrange technician travel including flights, ferries, and hire vehicles
Order tools, materials, and equipment, maintaining accurate stock records
Assist with work-order documentation General Administration
Order office supplies and manage department resources
Handle incoming and outgoing post
Provide cover for Warranty Processing when requiredAbout You:
Essential Skills & Experience
Proven administrative experience within a service, engineering, or technical environment
Strong attention to detail and high level of accuracy
Excellent communication and organisational skills
Ability to manage multiple tasks and meet deadlines
Experience with SAP and Salesforce (or ability to learn quickly)
Proficient in Microsoft Office
Self-motivated with the ability to work both independently and as part of a teamDesirable
Experience in a service operations environment
Knowledge of work-order processes and service invoicingReporting Structure
Reports to: Field Service Manager
Department: Service / OperationsWhy Join Us?
Competitive hourly rate of £13 - £15 per hour
Stable 18-month contract with full-time hours
Supportive, collaborative working environment
Opportunity to gain experience across service, finance, and operations
If you're a proactive administrator with a keen eye for detail and a passion for supporting operational excellence, we'd love to hear from you.
How to Apply:
If you're interested in this opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details.
Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£13.00 - £15.00 per hour