South Telford – Free Parking
Temp-to-Perm
£30,000 - £35,000 DOE
Monday–Friday, 40 hours per week. 25 days + Bank Holidays per annum
We are currently recruiting for a highly organised and customer-focused Sales & Logistics Coordinator to join a growing business. This is a varied position that blends customer service, sales support and logistics coordination, offering exposure across multiple areas of the operation.
In this role, you will play a key part in ensuring a smooth customer journey - from initial enquiry through to delivery and aftersales care. Working closely with senior leadership and internal teams, you will manage orders, coordinate transport, and build strong relationships with customers and suppliers.
This opportunity would suit someone who enjoys a fast-paced environment, is commercially aware, and is confident managing multiple tasks simultaneously.
Duties will include, but won’t be limited to:
Customer Service & Order Management
* Act as a main point of contact for customers via phone, email and online channels
* Process orders accurately and ensure all records are kept up to date
* Provide clear and timely communication on orders and delivery updates
* Manage customer queries, issues and aftersales support professionally
* Build and maintain strong, long-term client relationships
Sales Support & Business Development
* Support ongoing customer engagement and account management activity
* Follow up enquiries and quotations to maximise sales opportunities
* Identify potential growth within existing accounts
* Assist with lead generation and qualify opportunities for the Sales Director
* Capture customer insights and market feedback
Logistics & Transport Coordination
* Organise and schedule deliveries using approved transport providers
* Liaise with hauliers, suppliers and customers to ensure timely deliveries
* Manage any delivery changes or transport-related issues
* Coordinate both inbound and outbound logistics activity where required
Operational Coordination
* Work collaboratively with production, purchasing and sales teams
* Support scheduling to align deliveries with operational needs
* Assist with inbound supply coordination when needed
* Maintain accurate data and support reporting on performance metrics
* Contribute ideas to improve processes and service levels
Skills and Experience
* Strong customer service skills with a professional communication style
* Highly organised with the ability to prioritise workload effectively
* Proactive and commercially minded
* Comfortable taking ownership and making decisions
* Confident liaising with customers, suppliers and external partners
* Positive, team-focused approach
* Proficient in Microsoft Office, particularly Excel and Outlook
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: MP26949
Salary description
£30000.00 - £35000.00 per year