Job Title: Clinical Administrator
Department: Older Persons Community Mental Health
Duration: This is a temporary role, and it is currently due to last roughly 12 weeks
Location: The Julian Hospital, Bowthorpe Road, Norwich, NR2 3TD
Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm
Pay Banding: Band 3 – £14.05 per hour
Trust: Norfolk and Suffolk NHS Foundation Trust
Experience Required: Diary Management and Minute Taking experience
Job Description
* Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports.
* Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
* Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
* Liaise with clinical team members in relation to urgent referrals or other emergencies.
* Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
* Take and process minutes for teams (across the Locality).
Communication
* Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
* Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
* Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
* Liaise in a professional manner with each member of the team, providing relevant information.
* Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
Service Development
* Participate in ongoing audits and service development as directed by Line Manager.
* Assist the Business Support Manager in relation to developing policies and procedures.
Knowledge & Training
* Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training
* Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
* Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
* Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
* Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
* Provide cover for other administrative staff during holidays and sickness, across the Locality.
* Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
* Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
* Be responsive, adaptable and flexible to working across the locality bases.
* Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality
Salary description
£14.05 - £14.05 per hour