Automotive Technical Support Manager – Aftersales

Automotive Technical Support Manager – Aftersales

Mission

We are seeking an experienced Automotive Technical Support Manager – Aftersales to play a key role in improving vehicle quality, service effectiveness and customer satisfaction across a national dealer and service network. This is a highly visible, influential position working at the interface between retailers, technical teams and central engineering functions.

You will be the primary technical escalation point for complex field issues, ensuring rapid diagnosis, accurate reporting and effective resolution of high‑impact technical concerns.

The Role

As the Automotive Technical Support Manager – Aftersales, you will be responsible for monitoring, analysing and improving technical performance across the network. You will coordinate investigations into complex incidents, support dealer technical teams, and ensure high‑quality feedback flows between the field and central functions.

This role combines technical expertise, coordination, communication and problem‑solving, with a strong focus on customer service and quality improvement.

Key Responsibilities

Network & Technical Coordination

* Act as the central technical contact for service, parts and aftersales teams

* Monitor dealer feedback to ensure quality, clarity and timeliness of technical information

* Support the resolution of high‑priority and safety‑critical technical issues

* Coordinate and track identified incidents, ensuring appropriate investigation and closure

Technical Analysis & Reporting

* Analyse technical data and dealer reports to identify trends and recurring issues

* Support the creation, review and validation of detailed technical and incident reports

* Contribute to product quality improvement initiatives through structured feedback

* Ensure technical documentation and reports are accurate, consistent and fit for purpose

Incident & Quality Management

* Support investigations into incidents with customer, safety or business impact

* Ensure incidents are correctly classified, documented and escalated where required

* Track quality actions to closure and support the implementation of corrective measures

Network Support & Training

* Support technical delegates and frontline technicians with guidance and clarification

* Identify training and capability gaps within the network and support targeted improvements

* Provide technical briefings, updates and coordinated communications

What Success Looks Like

* Faster, more effective resolution of complex technical issues

* Improved quality and consistency of technical feedback from the network

* Increased customer satisfaction and reduced repeat incidents and strong collaboration between dealers, technical teams and central functions

Profile

* Strong automotive technical background (vehicle systems, diagnostics, repair processes)

* Proven experience in a technical coordination, field support or quality role

* Solid understanding of diagnostic tools, wiring diagrams and technical documentation

* Ability to analyse complex technical data and summarise findings clearly

* Excellent written and verbal communication skills (English) and strong organisational skills with the ability to manage priorities and deadlines

Desirable

* Experience working with dealer or service networks

* Previous exposure to incident management or vehicle quality processes

* Technical or specialist automotive training and hands-on experience in vehicle repair or diagnostics

Personal Attributes

* Customer-focused and cost-aware

* Detail‑oriented, structured and analytical

* Confident communicator with strong influencing skills and collaborative and comfortable working across multidisciplinary teams

* Open‑minded, adaptable and proactive

Why Join Us?

Play a key national role in improving vehicle quality and service performance

Combine hands‑on technical knowledge with coordination and leadership

Work closely with experienced technical and engineering professionals

Make a direct, measurable impact on customer satisfaction