Location: Redditch, Worcestershire
Hours: Full-time, Monday to Friday
Salary: £13.00 - £14.00 per hour
Contract: Temporary until approximately November 2026
Overview
We are pleased to be recruiting for a Customer Care Specialist to join a busy and professional customer care team on a temporary basis. This role sits at the heart of service delivery, supporting customers through every stage of their journey and ensuring a consistently high standard of customer experience.
As the first point of contact, you will represent the business with professionalism, empathy, and efficiency, managing enquiries, processing orders, and resolving issues to build strong and lasting customer relationships.
Key Responsibilities
Manage incoming customer enquiries via phone, email, and online channels
Process service requests, quotations, and customer orders accurately
Track and monitor orders, keeping customers updated on progress and delivery times
Coordinate with technical teams and internal departments to resolve queries and issues
Record customer feedback and support continuous improvement of service delivery
Escalate unresolved issues where necessary and ensure timely resolution
Maintain accurate records of all customer interactions and case updates
About You
To be successful in this role, you will demonstrate:
Strong communication and interpersonal skills
A high level of attention to detail and accuracy
Excellent problem-solving abilities with a proactive approach
The ability to manage multiple tasks and priorities in a fast-paced environment
A team-focused mindset with a positive and flexible attitude
Previous experience in a customer service or order management role
Desirable Experience
Experience processing quotations and managing orders
Familiarity with CRM systems such as Salesforce or SAP
Background in customer service, business administration, or a related field
What's on Offer
Full-time hours, Monday to Friday
Competitive hourly rate - weekly pay
Opportunity to gain valuable experience within a supportive and dynamic team
Immediate start available
How to Apply:
If you're available immediately and interested in this temporary opportunity, please apply now with your up-to-date CV or contact Adecco Worcester for further details.
Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£13.00 - £14.00 per hour