Factoring Assistant - housing

Your new company
We are currently recruiting for a Factoring Assistant to join a well-established Housing Association in Glasgow. This is an excellent opportunity to join a busy and customer-focused team, supporting the delivery of high-quality factoring services to homeowners and residents.This is a varied, fast-paced role suited to someone with experience within social housing or property management.
Your new role

Act as a first point of contact for factoring customers, handling enquiries via phone and email relating to service charges, common repairs and estate issues.
Support the delivery of an efficient factoring service, ensuring a high standard of customer care at all times
Assist with the preparation and issue of quarterly factoring invoices, ensuring accuracy and timeliness
Handle invoice queries and support resolution of customer concerns
Support arrears and debt recovery processes, including monitoring accounts, issuing correspondence, and contacting customers regarding outstanding payments.
Liaise with internal teams and contractors regarding common repairs, maintenance issues, and planned works
Maintain accurate records on internal systems, ensuring all ownership and account changes are updated correctly
Support the process of change of ownership, including liaising with solicitors and issuing final invoices
Assist with estate inspections and customer visits where required
Contribute to reporting, statistics, and tenant communications such as newsletters
Attend occasional evening meetings with residents What you'll need to succeed

Previous experience within social housing, factoring or property management
Strong customer service skills with the ability to manage a high volume of enquiries
Experience dealing with service charges, invoicing, or arrears (desirable)
Excellent organisational skills with the ability to prioritise workload effectively
Confident communicator with strong written and verbal skills
Good IT skills, including Microsoft Office (Word, Excel, Outlook)
Ability to work both independently and as part of a teamWhat you'll get in return

Competitive hourly rate aligned with sector benchmarks
Opportunity to gain experience within a respected Housing Association
Supportive team environment
Potential for contract extensionWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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