Credit Control Administrator

Westray Recruitment Group is delighted to be recruiting for a Credit Control Administrator on behalf of a well-established and highly respected North East business. This is an excellent opportunity to join a successful organisation that prides itself on delivering exceptional service to its customers while providing a supportive and collaborative working environment for its employees.

What's in it for you

Temporary/ Ongoing position

Pay £13.85/hour

Monday to Friday working hours 9am-5pm

Based in Team Valley – great transport opportuites

On-site parking

Supportive and friendly team environment

Opportunity to develop your skills within a busy finance function

The Business

Our client is a leading distributor operating across the North East and beyond, supplying a diverse customer base with high-quality products and exceptional service. With decades of success behind them, they have built a strong reputation for reliability, customer focus, and investing in their people.

Due to continued growth, they are looking to strengthen their Accounts team with the appointment of an organised and detail-focused Credit Control Administrator.

The Role

As a Credit Control Administrator, you will play a key role in supporting the day-to-day operations of the Accounts function, ensuring customer payments are processed accurately and account records are maintained to the highest standard.

Key responsibilities will include:

Managing daily cash office activities, including cash handling and reconciliation

Processing customer payments including cash, cheques, direct debits, debit cards and credit cards

Accurately posting and allocating payments to customer accounts

Investigating and resolving unallocated payments in a timely manner

Opening new customer accounts and maintaining existing account information

Preparing and issuing direct debit documentation, trade references and customer account packs

Producing reports and supporting the wider sales and management teams with account information

Managing customer account queries via telephone and email

Processing customer credit notes and account adjustments

Taking customer card payments and resolving payment-related issues

Liaising with customers, drivers, sales teams and operational departments to resolve account queries

Supporting credit control activities and providing cover when required

Maintaining accurate records and ensuring compliance with company procedures and financial processes

Providing general administrative support to the Accounts department

The Person

To be successful in this role, you will possess:

Previous experience within a finance, accounts, credit control or financial administration role

Strong administrative and organisational skills with excellent attention to detail

Experience processing payments and maintaining accurate financial records

Excellent communication skills, both written and verbal

A professional and customer-focused approach

Strong problem-solving abilities and the confidence to investigate and resolve account queries

Good working knowledge of Microsoft Office applications, particularly Excel

The ability to manage multiple priorities and work to deadlines

A proactive and flexible approach to work

The ability to work independently as well as part of a team

A confident and professional telephone manner

Previous experience within a credit control environment would be highly advantageous, although candidates with strong accounts administration experience will also be considered.

To Apply

For more information or to apply for this opportunity, please send your CV to (url removed) or contact Our team on (phone number removed) for a confidential discussion.

Westray Recruitment Group is acting as an employment agency in relation to this vacancy