This is an excellent opportunity for a highly organised and customer-focused administrator who enjoys coordinating projects, managing multiple stakeholders, and ensuring a seamless customer experience from order placement through to project completion.
The Role
Reporting to the Sales Operations Manager, you will act as a key point of contact for customers, internal sales teams, project teams, and supply chain functions. You will be responsible for coordinating project and fabrication orders, maintaining accurate project information within SAP, and ensuring customers receive timely updates regarding production schedules and delivery dates.
Working within a fast-paced environment, you will play a vital role in supporting project delivery, managing customer communications, and ensuring all stakeholders remain informed throughout the project lifecycle.
Key Responsibilities
Act as the first point of contact for customer enquiries and project-related queries.
Process and manage project and fabrication orders through SAP.
Coordinate customer projects from initial order through to completion.
Provide customers with accurate updates on production status and delivery schedules.
Manage and prioritise enquiries through a shared inbox.
Liaise with internal sales teams, project teams, supply chain, warehouse, and external customers to ensure projects are delivered on time.
Coordinate material requirements and project schedules with relevant departments.
Maintain accurate project documentation and undertake associated administrative duties.
Build and maintain strong working relationships with both internal and external stakeholders.
Candidate Requirements
The successful candidate will possess:
Previous experience within a Project Administrator, Project Coordinator, Customer Service Administrator, or similar role.
Experience working within a manufacturing, engineering, technical, or project-led environment.
Strong SAP knowledge and experience.
Advanced Microsoft Excel skills.
Excellent organisational skills with the ability to manage multiple priorities.
Strong communication skills, both written and verbal.
A proactive approach and strong attention to detail.
The ability to work effectively under pressure and meet deadlines.
What's on Offer
Opportunity to join a respected and growing organisation.
Varied and fast-paced role with exposure to multiple business functions.
Supportive team environment.
Ongoing training and development opportunities.
Long-term career progression prospects.
If you are an experienced administrator with strong SAP and Excel skills and are looking for your next challenge within a project-focused environment, we would love to hear from you.
26 days holiday, plus stats, excellent, plus many more
Salary description
£32000.00 - £35000.00 per year