Contract Details:
Type: Temporary (3 months)
Pay: £22.02 per hour (PAYE) / £29.30 per hour (Umbrella)
Location: Gainsborough Tower, Northolt, Ealing
Working Arrangements: Site-based
Hours: Part time, 17.5 hours per week
DBS requiredWe are currently recruiting for a dedicated and customer-focused Sheltered Officer to join the Housing Landlord Services team at Ealing Council. This is a fantastic opportunity to make a real difference to resident's lives by providing a professional, supportive and responsive housing management service across the borough's sheltered housing schemes.
The successful candidate will ensure residents are able to sustain their tenancies and live independently in a safe, secure, and welcoming environment. This role will involve direct contact with residents, coordinating support, and ensuring all housing management responsibilities are delivered to a high standard.
Key Responsibilities:
Take responsibility for the day-to-day management of designated sheltered housing schemes.
Act as the main point of contact for residents, families, and partner agencies regarding tenancy and housing matters.
Conduct welfare and tenancy checks, ensuring residents' support needs are regularly assessed and acted upon.
Coordinate referrals to support services where required, including social care and health partners.
Carry out compliance checks, fire safety inspections, and ensure communal areas remain safe and well-maintained.
Manage low-level Anti-Social Behaviour (ASB) issues and escalate where necessary.
Support the letting process for new tenants, from viewings and sign-ups through to settling-in support.
Promote community engagement and help residents participate in scheme activities and local initiatives.
Maintain accurate records in line with data protection and safeguarding procedures.Required Skills and Experience:
Experience working within housing management or a related field.
Strong customer service skills and the ability to work sensitively with older or vulnerable residents.
Knowledge of housing legislation, tenancy management, and safeguarding principles.
Ability to assess resident needs and make appropriate referrals to support services.
Confident IT user, with experience using Microsoft Office and housing management systems.
Excellent communication and interpersonal skills, with the ability to build strong working relationships.
Ability to manage workload independently and respond effectively to emergencies or complex situations.Apply Now:
If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.
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Salary description
£22.02 - £28.71 per hour