Responsibilities will include:
Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales
Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required
Analyse data and ensure charges are accurately applied to accounts and invoiced
Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
Requirements:
Experience of working in a financial, accounting, or income service
Knowledge and experience of using and interpreting data and customer accounts to provide advice
Knowledge of housing legislation or debt recovery
This is a Hybrid role, ideally working from home 3 days with 2 days in the office
Salary description
£14.13 - £16.10 per hour