Retail Manager

About the Role
As Flagship Retail Manager of our Buchanan Street store, you will be responsible for the overall leadership and performance of the store, ensuring commercial objectives are achieved whilst maintaining the highest standards of customer service, operational excellence and colleague engagement.
You will lead a large and diverse team, creating a culture where colleagues feel motivated, supported and empowered to perform at their best. Through strong leadership, coaching and clear direction, you will help shape the future success of one of the most important stores in our business.
Key Responsibilities
* Lead, inspire and develop a high-performing retail team
* Drive sales, profitability and key business objectives
* Deliver an exceptional customer experience that reflects the Tiso brand
* Foster a positive and engaging team culture
* Maintain outstanding visual merchandising and store presentation standards
* Ensure operational excellence and compliance across all areas of the store
* Recruit, coach and develop colleagues to achieve their full potential
* Analyse performance and implement actions to maximise commercial opportunities
* Build strong relationships across the wider business and supplier network
What We're Looking For
We're looking for a leader who brings energy, enthusiasm and a proven ability to deliver results.
You will have:
* Previous experience managing a large retail operation or flagship environment
* Strong commercial awareness and a track record of delivering performance
* Excellent leadership and people development skills
* The ability to motivate and inspire teams to achieve ambitious goals
* Outstanding communication and organisational skills
* A customer-first mindset and passion for delivering exceptional service
* Confidence working in a fast-paced and changing retail environment
* An interest in the outdoors or experience within the outdoor retail sector would be advantageous, but is not essential
Why Join Tiso?
Founded in Scotland in 1962, Tiso has grown to become one of the UK's leading outdoor retailers. We are passionate about helping people enjoy the outdoors and take pride in providing expert advice, premium products and exceptional customer experiences.
This is a rare opportunity to lead one of Scotland's best-known outdoor stores, influence its future direction and play a significant role in the ongoing success of the Tiso Group.
What You'll Receive
We believe in rewarding our colleagues for their hard work and commitment. Our benefits package includes:
* Competitive Salary
* 40% colleague discount plus access to supplier Pro Deals
* Company pension scheme
* Health Shield cashback healthcare scheme
* Birthday Holiday
* Long Service Holiday entitlement (up to 7 years)
* Refer a Friend scheme
* Gym discount
* Extensive training and development opportunities
* Career progression opportunities within the Tiso Group
If you're ready to take ownership of a flagship retail destination and lead a passionate team to continued success, we'd love to hear from you