We're looking for a proactive and customer-focused Serviced Apartment Receptionist to join a busy accommodation team. This is a front-facing role, providing excellent customer service to guests, residents and visitors while supporting the day-to-day operation of serviced apartments.
Key Responsibilities
* Welcome guests, visitors and residents, providing a professional and friendly reception service.
* Act as the first point of contact for enquiries via telephone, email and face-to-face interactions.
* Assist with arrivals, departures, key management and access cards.
* Handle customer queries and complaints, escalating where necessary.
* Maintain accurate accommodation records and administrative documentation.
* Report maintenance issues and provide updates to customers.
* Manage incoming mail and parcel collections.
* Conduct viewings for prospective customers.
* Support the preparation of information packs, correspondence and reports.
* Ensure reception and communal areas are maintained to a high standard.
About You
* Previous experience in a customer service, reception, hospitality or administrative role.
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* Competent user of Microsoft Office applications including Word, Excel and Outlook.
* Ability to work independently and as part of a team.
* Professional, reliable and customer-focused approach.
* Experience within accommodation, hospitality, lettings or student accommodation would be advantageous.
Additional Information
Working Hours:
* Wednesday: 2:00pm - 6:00pm
* Friday: 2:00pm - 6:00pm
* Saturday: 9:30am - 1:30pm
* Sunday: 9:30am - 1:30pm
Duration: Temporary assignment until 27 January
At thefutureworks, we are committed to providing outstanding service while championing equality, diversity and inclusion throughout our recruitment process. Every application is reviewed fairly and based on skills, experience and potential.
If your application is shortlisted, a member of our team will be in touch
Salary description
£12.71 - £12.71 per hour