Are you an enthusiastic aftersales professional with a passion for delivering top-notch customer service? Do you thrive in a fast-paced environment where your skills can shine? Are you a SAP superuser? If so, keep reading…
Hours: Monday to Thursday: 08:00 - 16:45, Friday: 08:00 - 15:45 (1-hour unpaid lunch)
Start date: ASAP
Daily Rate: £126 - £145
Contract: 3-6 month temporary contract with a view to move into a permanent position.
Location: Coventry
About the Role:
As Aftersales Operations Specialist, you will be at the heart of operations, ensuring that customers in the UK and Ireland receive exceptional service and timely support. Your expertise will help drive business objectives and maintain strong relationships with our customers and suppliers.
Main Duties:
Prepare accurate and timely spare parts quotations using our SAP system.
Process spare parts and service-related orders efficiently.
Coordinate customer returns, repairs, invoicing, and credit processes seamlessly.
Proactively monitor and manage open orders to ensure on-time delivery.
Expedite sales order backlog to maximize billing output.
Build and maintain strong relationships with customers and suppliers.
Provide high-quality, responsive customer service across all communication channels.
Monitor local stock levels and backorders, addressing shortages proactively.
Drive improvements in quoting, order processing, and customer service.
Is this you?
Experienced on SAP including producing quotes and processing orders.
Excellent communication skills with strong commercial awareness and a customer-focused approach.
An inquisitive mindset with a proactive approach to problem-solving.
Strong analytical and complex problem-solving skills.
Effective collaboration across cross-functional teams.
If you are ready to take on this exciting challenge and contribute to our clients global success, we encourage you to apply! Join us as we build strong relationships and deliver exceptional service to our valued customers in the manufacturing and production industry.
Apply Today!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Salary description
£16.92 - £19.35 per hour