Job Description:
Customer Service Advisor
Location: North Baddesley, near Southampton
Pay: £12.71 per hour
Hours: Flexible shift pattern - 5 x 8-hour shifts per week, Monday to Sunday
V3 Recruitment are working with our client, a rapidly growing outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team.
This is a fantastic opportunity for someone with a passion for customer service and an interest in outdoor and camping products. You will develop in-depth knowledge of their product range, enabling you to confidently support both potential and existing customers with their enquiries.
You will be communicating with customers across multiple channels including phone, WhatsApp, Facebook Messenger, Instagram DMs, email, and SMS, using a digital ticketing system (Gorgias).
Key Responsibilities
Respond to customer enquiries across multiple channels via the Gorgias ticketing system
Provide clear, helpful, and high-quality responses to ensure customer issues are resolved efficiently
Follow standard processes for returns, exchanges, and general customer support
Work a variety of shifts, including evenings and weekends
Adapt quickly to new processes and changes within the business
Work collaboratively with the team to maintain and improve the company's 4.7/Excellent Trustpilot rating
Ideal Candidate
We are looking for motivated individuals who are enthusiastic about the outdoors and enjoy helping others. You will be detail-oriented, process-driven, and take pride in delivering excellent customer service.
You will ideally have experience in:
Delivering high-quality customer service across multiple channels
Working towards KPIs and CSAT targets
Using customer service or ticketing platforms such as Zendesk or Freshdesk (experience with Gorgias is a bonus)
What We Offer
£12.71 per hour, increasing in April
Flexible shift patterns - 5 x 8-hour shifts per week
Weekends: 9am - 5pm
Evening shifts up to 10pm (worked from home)
Free on-site parking in North Baddesley
Fully stocked office kitchen with tea, coffee, biscuits, and fruit
What You'll Love About Working Here
Casual dress code
Opportunity to borrow products from the full tent range
Friends and family discount
Relaxed and friendly company culture
Chance to be part of a fast-growing business with global expansion plans
Regular team socials and product testing opportunities from February onwards
If this sounds like the right role for you, apply today!
Job Types: Full-time, Temporary
Work Location: In person
Salary description
£12.71 - £12.71 per hour