European Operations Coordinator

Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire.
On Offer:
* Opportunity to join a highly regarded logistics specialist
* Based at a modern purpose-built office
* Offering an attractive salary up to £35K, dependent on skills and experience
* Contributory Pension
* Working hours: Monday – Friday, 8:30am – 5:30pm
Main Purpose of the Role:
Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times.
Duties and Responsibilities:
* Manage the day to day bookings of European freight forwarding jobs
* Processing where appropriate both export and import customs clearance.
* Raising job files and all of the appropriate paperwork
* Processing jobs through Multifreight software system
* Extensive client liaison to include quotations, follow up, bookings and problem solving
* Extensive supplier liaison to include rate negotiations, bookings and problem solving
* Internal liaison with the Sales Team, assisting with quotations and service information
* Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues
* Maximising the gross profit by negotiating with the supplier base
* Proactively contacting the existing clients to maximise business potential
* Invoicing jobs on completion
* Populating internal analysis and key statistics
* To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity
To be Considered:
* Must have European road freight forwarding or UK transport operations experience
* Strong Customer Service or Sales experience in rate negotiations and delivering quotations
* Good communication skills
* Good organisational skills
* Good attention to detail
* Can work to deadlines and handle pressure
* Quick thinker / Problem solving
* Self-motivated and enthusiastic character
For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry