Role: Dispatch & Order Processing Administrator
Location: Partridge Green, West Sussex
Hours: Full time (38.75 hours per week)
About the role
We are looking for an organised and detail-oriented Dispatch & Order Processing Administrator to support our busy Dispatch & OP team. This role is key to ensuring all dispatch-related administration is completed accurately, efficiently, and on time to meet customer expectations and operational deadlines. You will also help support the wider warehouse team, picking & packing customer orders, as well as assisting with inbound stock replenishment. The successful candidate will deliver a consistently high standard of service to both internal stakeholders and customers while contributing to the continuous improvement of processes and working practices across the department.
About us
We are a direct-to-consumer business, we predominantly sell after-market bicycle wheels under the brand Hunt Bike Wheels, operating out of headquarters in West Sussex, England and operations out of the USA and Germany. The goal is to create solutions for all riders, taking an engineering first approach to create cutting-edge performance wheel products for riders around the world.
Key responsibilities
- Respond to and resolve inbound customer support tickets relating to open orders and shipping queries.
- Process customer sales orders accurately, using stock management and order processing systems to ensure orders are dispatched within agreed timescales.
- Produce and distribute goods-out documentation accurately and efficiently to the warehouse team.
- Generate shipping labels using courier and shipping software, ensuring labels are correctly matched to corresponding orders with a high level of accuracy.
- Investigate and resolve failed shipping labels or dispatch issues.
- Access external courier portals to arrange shipments that fall outside automated processes.
- Liaise professionally with customers, internal departments, and courier partners to resolve queries and delivery issues.
- Work effectively under pressure and to tight deadlines in line with courier collection schedules and service level agreements.
- Coordinate stock transfers to EU and US warehouse locations.
As part of supporting the wider warehouse operation, the role may also involve:
- Picking, checking, and packing customer orders using Warewolf (WMS).
- Fitting tyres to wheels in line with quality standards and health & safety procedures.
- Carrying out pre-sale Quality Checks on our product.
- Processing customer small returns.
- Assisting with goods-in processes, including unloading, and checking stock deliveries.
- Supporting stock takes and inventory management activities.
Skills & Experience Required:
- Previous experience in a customer-focused, high-paced administrative role.
- Strong IT skills and confidence in learning new systems and software.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Strong communication and problem-solving abilities.
- A positive, flexible, and team-oriented approach.
- Experience in the cycling industry or a knowledge of bikes is advantageous but not essential.
We believe in building diverse and inclusive teams. We encourage applicants from all backgrounds and experiences, including those from underrepresented groups, to apply for this role.
We also recognize that a range of skills, perspectives, and experiences make a team stronger, so we encourage you to apply even if you don’t meet all of the listed requirements. We value enthusiasm, a willingness to learn, and a commitment to growth.
We offer flexibility in working hours and are happy to consider any reasonable adjustments that may support you in the role.
To apply for this position please email your CV (max 2 pages) with a covering letter to careers@theriderfirm.cc