Location: Office-Based- Doncaster
Hours: Monday to Friday, 8:00am - 4:30pm
Salary: £40,000 - £42,000 + Bonus SchemeOur client is a leading supplier of construction consumables and equipment, serving major contractors and national housebuilders across the UK. With a catalogue of over 30,000 products, they support some of the country's largest construction businesses
They are looking for a commercially astute and customer-focused Sales Support Team Leader to join their growing team based in Doncaster.
This is an inbound role where you'll manage customer enquiries, prepare quotations, and provide advice and support to customers across a wide range of construction products. You'll work closely with the external sales team, suppliers, and customers to ensure every enquiry is handled efficiently and professionally.
Most importantly, they are looking for someone who genuinely cares about delivering an outstanding customer experience, ensuring the customer feels supported, valued, and confident they have the right solution.
What You'll Be Doing
Managing a busy inbox of inbound customer enquiries
Preparing quotations and processing customer requests
Building trusted advisor relationships with customers
Understanding customer requirements and recommending suitable products and solutions
Handling technical product enquiries and developing product knowledge
Liaising with suppliers to source products and secure the best commercial outcomes
Resolving customer issues quickly and effectively
Supporting customers from initial enquiry through to order completion
Monitoring opportunities and helping maximise quote conversion rates
Working closely with colleagues across sales, operations, and purchasing
Understand when flexibility is needed to win business, protect relationships, or maximise profitability.Requirements
Strong customer service background
Commercially minded with excellent decision-making skills
Confident managing multiple enquiries and priorities
Excellent communication skills
Able to build credibility and trust with customers quickly
Technical Curiosity- You don't need to be a construction expert already, but you do need a genuine desire to learn.
Construction industry experience, trade experience, or strong DIY knowledge would be beneficial but is not essentialBenefits
£40,000 - £42,000 salary
Bonus scheme
Clear progression opportunities
Stable, growing business with ambitious plans
Supportive team environment
Opportunity to make a real impact within the business
If you're passionate about customer service, enjoy solving problems, have strong commercial awareness, and want to build a long-term career with a growing business, we'd love to hear from you.
You'll join an established Sales Support team alongside two existing team members.
While previous team leadership experience is not essential, this role offers significant development opportunities. For the right person, there is genuine potential to grow into a management position within 12 months and become a key support to the Sales Director, helping to analyse opportunities, conversion rates, and team performance
Salary description
£40000.00 - £42000.00 per year