The role will play a key part in managing customer accounts, ensuring timely cash collection, and maintaining strong relationships with customers.
Key Responsibilities
* Track customer accounts to ensure payments are made within agreed terms.
* Follow up on overdue invoices by phone, email, and written communication.
* Handle payment queries promptly and escalate disputes when needed.
* Record incoming payments accurately and without delay.
* Prepare and analyse aged debtor reports.
* Develop and maintain strong working relationships with customers.
* Work closely with sales, customer service, and finance teams to resolve account issues.
* Agree payment plans when needed, in line with company policy.
* Open new customer accounts, carrying out credit checks and risk assessments.
* Review and recommend appropriate credit limits and terms.
* Spot high-risk accounts early and take proactive steps to reduce exposure.
* Keep customer records accurate and up to date in the finance system.
* Produce regular reports on debtor balances, cash collections, and overdue accounts.
* Support month-end activities and audit requirements.
* Follow internal controls and procedures to ensure compliance.
Skills and Experience
* Previous experience in a credit control or accounts receivable role
* Strong communication and negotiation skills
* High level of accuracy and attention to detail
* Ability to manage workload and prioritise effectively
* Confident using accounting/finance systems and Microsoft Excel
Salary description
£30000.00 - £30000.00 per year