Safer Neighborhood Officer

Safer Neighbourhood Officer - Coventry

Current clean driving licence and access to a car essential

To understand the new tools and powers available to tackle anti-social behaviour on estates, including the instigation of legal action.
To monitor and progress individual cases taking appropriate enforcement action, working closely in conjunction with appropriate staff to obtain a successful outcome.
To Liaise with Solicitors to obtain appropriate advice to progress Court applications and attend hearings where necessary.
To work closely with the Neighbourhood Services team and the Concierge team to determine the allocation and deployment of CCTV equipment, Lifeline alarms, mobile telephones and other measures providing support to tenants, including referrals to Victim Support, where appropriate.Responsibilities

Work with colleagues in Neighbourhood Services Concierge team to implement local neighbourhood plans in a co-ordinated way to create neighbourhoods that are safe places for people to live in, 'creating places where people are proud to live'
Ensure that appropriate enforcement action is taken, including legal remedies, in cases of serious and or/persistent nuisance or anti-social behaviour; developing specialist knowledge as appropriate
Work with the tenancy sustainment team to provide support to vulnerable customers to enable to stay in their tenancy and minimise enforcement action
Work with other teams to ensure that respective services align, specifically with the neighbourhood teams in managing tenancies effectively and in the creation of safer neighbourhoods
To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas:

Ideally have relevant professional qualification e.g. CIH
Ideally have knowledge of property structure, fabric and services to a level that enables specification of repairs to tenanted, void dwellings and communal areas
Ideally have knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector
Knowledge of Housing Tenancy Conditions and the processes involved in their enforcement
Experience of working for a housing service provider in a role involving regular interaction with the public or demonstration of other relevant experience
Basic understanding of the legal framework within which anti-social behaviour can be dealt with
Experience of working with customers, internally and externally and partner agencies to support the delivery of the business
Excellent communication skills both verbally and in writing to a variety of audiences
Ability to carry out interviews to discuss sensitive tenancy management issues, anti-social behaviour, neighbourhood disputes and provision of appropriate advice or guidance where necessary
Ability and willingness to embrace the need for and adapt positively to change, resilient to challenges, obstacles and handling conflict
Ideally be confident of lone working with a good understanding of the principles of risk assessment

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