IT Technician

IT Technician
Location: Redditch
Salary: £35,000 - £45,000 per annum
Vacancy Type: Full Time, 40 hours per week
We are looking for an experienced IT Technician to join our internal IT department, reporting to the Head of IT. This is a hands-on technical role responsible for supporting, maintaining and improving the company’s IT infrastructure, including servers, networks, Microsoft 365, Azure / Microsoft Entra ID, endpoint management, security tools and wider business systems. The successful candidate will work closely with our outsourced MSP, which provides 1st and 2nd line support, while acting as an internal escalation point for infrastructure, networking, cloud and security-related matters. This role would suit someone looking for more than a standard support position. You will have the opportunity to contribute to infrastructure improvements, IT projects, documentation, security and compliance activities, automation and future technology initiatives.
Responsibilities
* Administer, maintain and improve Windows Server, Active Directory, Group Policy, DNS, DHCP and core infrastructure services.
* Support Microsoft 365 administration, including users, groups, permissions, Exchange Online, SharePoint and Teams.
* Support Azure, Entra, Defender environments, including identity, access and hybrid cloud services.
* Configure, maintain and troubleshoot network infrastructure (Switches/Firewalls), including TCP/IP, VLANs, routing, switching, VPNs, NAT, DNS and DHCP.
* Act as an escalation point for infrastructure, network, cloud and security-related issues
* Produce, maintain and improve technical documentation, processes, diagrams, asset records and support procedures.
* Support IT projects, upgrades, migrations, infrastructure improvements and wider business systems initiatives.
* Work with the outsourced MSP to support effective 1st and 2nd line service delivery
* Support backup, disaster recovery, patching, monitoring, vulnerability remediation and system hardening activities
* Assist with IT requirements relating to ISO 27001, TISAX and other security-conscious or regulated environments
* Identify opportunities to improve systems, automate processes, strengthen security and support innovation across the business
Competencies
* Interest in AI, automation, innovation and future IT systems
Experience
* Experience supporting multi-site environments with 150+ users
* Preferable experience in supply chain, logistics or manufacturing environments
* PowerShell scripting or automation experience
To Apply
If you feel you are a suitable candidate and would like to work for AMCO, please click apply to be redirected to our website to complete your application