Kurita provides technologies for water and process treatment, as well as for the paper and cellulose industry. Kurita Europe is a subsidiary of Kurita Water Industries Ltd. Headquartered in Tokyo, Japan. Founded in 1949, the Group has more than 7,900 employees worldwide, generating a turnover of 2.3 billion USD. More than 3,500 patents are proof of Kurita's innovative approach to a resource-saving consumption of water. We are committed to highest ethical and social demands with a strong sense for fairness, transparency, integrity, safety and compatibility.
We are hiring a Customer Support Specialist to join our team in Livingston. This is initially a fixed-term part-time role (20 hours a week) in the afternoon hours - 1pm to 5pm. Relevant experience is not mandatory. You will receive full training.
Your tasks:
- Ensure the professional and timely processing of customer orders in SAP Business One including but not limited to internal and external clarifications, invoicing, processing shipments including creation of shipping documents.
- Planning of shipments.
- Liaising with customers during the entire process.
- Management of customer digital platforms.
- Cooperation between internal group entities.
- Responsible for managing the department mailbox.
Our expectations:
- Experience in customer service, order processing or logistics in not mandatory but would be advantageous.
- Experience using SAP Business One, would be advantageous.
- Strong verbal and written communication skills.
- Professional manner when dealing with internal and external customers via phone or email.
- You must be organised, reliable and diligent with strong focus on accuracy.
- Excellent team player but have the ability to work using own initiative.
- Able to understand and follow corporate company processes and procedures.
Your benefits:
- Collaboration in a leading international company.
- Long-term prospects and career opportunities available within a globally growing company.
- Attractive benefits package including pension and bonus.
- Potential opportunity to turn a fixed-term part-time job into a permanent role.