This is a key leadership role where you'll drive operational excellence, support customers and manufacturing teams, and play a vital part in delivering innovative, high-quality products to market.
Key Responsibilities
* Lead and manage field-based technical support services for customers across the UK.
* Deliver technical projects on time and within budget, enabling efficient manufacture of our window and door systems.
* Provide expert guidance on product application, fabrication, quality, and manufacturing processes.
* Work closely with Design, Production, R&D, and suppliers to resolve product and fabrication issues and drive continuous improvement.
* Support customers in troubleshooting technical and end-user issues, minimising business costs and enhancing customer satisfaction.
* Manage the day-to-day operation of the R&D workshop and testing facilities.
* Produce technical reports and present project updates to senior leadership teams.
* Lead, develop, and mentor technical staff through performance and development programmes.
* Champion health & safety, quality standards, and continuous improvement initiatives across the business.
* Manage annual PVC-U and aluminium material budgets and allocations.
What We're Looking For
* Formal Engineering qualification.
* Extensive knowledge of the window, door, and fenestration industry.
* Strong project management and problem-solving skills.Excellent communication skills with the ability to influence stakeholders at all levels.
* Proficiency in Microsoft Office applications.
* Commercial awareness and budget management experience.
* A proactive leader with a passion for innovation and continuous improvement.
This is an exciting opportunity to join a market-leading manufacturer and systems house, where you'll have the chance to shape technical strategy, influence product development, and work with some of the industry's most respected brands and customers
Salary description
£55000.00 - £65000.00 per year