This is primarily a Customer Service/ Administration focused role, supporting the end-to-end management of accommodation processes, systems, and documentation, while also assisting with customer queries via telephone and email.
Key Responsibilities
* Act as the first point of contact for all back-office customer enquiries via phone and email
* Manage and resolve accommodation-related queries from start to finish
* Maintain accurate records and ensure all documentation is compliant
* Support system users and troubleshoot issues (e.g. bookings, contracts)
* Assist with reporting, data input, and administrative processes
About You
* Strong administrative and organisational skills with excellent attention to detail
* Accurate and efficient data entry and record management experience
* Competent user of Microsoft Office applications, including Word, Excel, Outlook, and other Windows-based programmes
* Strong written and verbal English communication skills
* Professional, reliable, and able to maintain high standards of customer service
* Punctual, dependable, and able to work effectively both independently and as part of a team
Additional Information
Location - Coventry City Centre
Hours: 08:30 -17:00 Monday to Friday with occasional weekend cover required
Duration: 3 months
At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process.
Each application is reviewed with care and attention to your unique experience, skills, and achievements.
If your application is shortlisted, a friendly member of our team will be in touch within 48 hours
Salary description
£12.71 - £12.71 per hour