Join us as a Digital Communications and Marketing Specialist at Thirteen Group!
Thirteen is on the lookout for a Digital Communications and Marketing specialist to join our team at Hudson Quay, Middlesbrough. We’re looking for a highly talented digital communications expert to play a crucial role in our busy team, working across the business to cover all elements of digital communications activity with our wide range of stakeholders.
Role Overview:
We have an exciting opportunity for a Digital Communications and Marketing Specialist to join our Communications and Marketing Team. You’ll be responsible for leading on our digital communications channels, making sure they are all optimised for high performance with purpose, and planning, delivering, and evaluating accessible communications that meet the needs of our customers, partners and colleagues.
Thirteen Benefits:
- Salary - £45,666 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities:
- Support the Customer Communications and Marketing Manager in planning, developing, delivering, and evaluating agile, effective, and informed digital communications strategy and activity.
- You’ll lead on the planning, creation, execution, and evaluation of our digital communications, including a digital editorial calendar.
- Oversee the management of analytics tools and digital platforms, including website CMS, intranet, CRM, and social media.
- Make sure our digital communications are accessible, clear, concise, useful, and engaging.
- Lead on shaping and delivering customer‑facing digital communications that are relevant and timely, while meeting WCAG standards, prioritising inclusive and accessible design, and ensuring every user can easily understand and act on the information we provide.
- Use insight, data, and user research to build a deep understanding of our diverse customer base, their behaviours, digital habits, and communication needs, ensuring all digital activity is shaped around what matters most to them.
- Create digital content in a range of formats, including producing and editing videos and leading on photography, to ensure brand guidelines are adhered to and we fulfil the diverse communications needs of our varied audience base.
- Lead on the evaluation of our digital communications activity, helping us understand the impact we’re having through our digital communications, so we can constantly refine it to improve engagement.
About You:
We’re looking for someone join our Communications and Marketing team who:
- Has a creative eye and the ability to create, design and produce cut through communications.
- Abrilliant understanding of digital communications channels.
- An understanding of content design principles and a user-centred approach to communication, information, and design.
- Can work in a fast-paced environment with ability to plan and prioritise.
- Is proactive and highly productive.
- Has a growth mindset and the ability to drive positive change.
- Can enable great collaboration with colleagues and teams.
- Must possess a valid Full UK Driving Licence with access to vehicle.
Why Thirteen Group?
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents.
If you’d like to talk more about the role please contact Helen Mellor, Customer Communications and Marketing Manager on 07484 074257, or Chantelle Gilmore, Head of Communications and Marketing on 07825 119012 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.