Patent Renewals Assistant

Client Case Co-ordinator
Salary: £25,000 plus benefits
Location: Glasgow
Working Pattern: Hybrid Working Pattern

Are you a confident communicator who thrives in a busy, client or customer-focused environment? Do you enjoy taking ownership of cases and seeing them through from start to finish? Our client, a well-established professional services supplier, based in Glasgow, is seeking an enthusiastic Client Case Co-ordinator to join their growing team.
This is an excellent opportunity for someone who is organised and proactive.  You’ll be surrounded by a supportive team that values initiative, attention to detail, and a positive approach.

Key Responsibilities
As Client Case Co-ordinator , you’ll play a key role in supporting the delivery of client research projects. Your responsibilities will include:
 
Managing and organising client-related tasks to ensure accurate and timely service delivery
Preparing cost information and producing invoices with a high level of accuracy
Monitoring payments and providing clear updates and supporting documentation to clients
Working collaboratively with colleagues to meet deadlines and maintain accurate records
Taking ownership of tasks to ensure urgent or last-minute requests are completed efficiently
Supporting regular billing cycles and ensuring work is completed within agreed timeframes
Processing adjustments and refunds in line with procedures
Communicating clearly with clients regarding deadlines, next steps, and potential outcomes
Keeping up to date with procedural changes and applying them correctly in day-to-day work
Updating records accurately in response to instructions and new information
Issuing confirmations and documentation to clients once tasks are completedAbout You
To succeed in this role, you’ll need to bring focus, organisational skills, and a client-first mindset.

Essential skills and attributes include:
Strong written and verbal communication skills with a professional telephone manner.
A proven track record from a similar administration/customer or client-focused role
Highly organised, able to manage multiple projects and meet deadlines.
Confident with Microsoft Office (particularly Excel, Word, and PowerPoint).
Numerate, detail-oriented, and quality-focused.
Friendly, self-motivated, and eager to learn.
A true team player who enjoys collaborating and contributing to shared success.
Apply now with your CV to be considered for this exciting opportunity