Sheltered Housing Officer

Are you a compassionate, resilient and proactive housing professional ready to make a real difference in people’s lives?
We’re looking for an experienced Sheltered Housing Officer to deliver a high-quality, person-centred service within housing for older people and specialist schemes. This is a rewarding, site-based role where no two days are the same.
What you’ll be doing:
Delivering tailored, outcome-focused support that empowers residents to live independently
Managing complex casework including safeguarding, domestic abuse, mental health, hoarding, anti-social behaviour and substance misuse
Providing a visible, responsive on-site presence through effective lone working
Ensuring schemes are safe and compliant through regular inspections, testing and robust health & fire safety management
Managing property-related issues and maintaining high standards across dwellings and communal areas
Mediating disputes and fostering a safe, inclusive community environment
Working flexibly to deliver a tenure-blind, whole-place offer that meets the needs of residents and the wider community
Contributing to continuous service improvement in line with legislation and local policyWhat we’re looking for:
Experience in sheltered, supported or older persons housing
Strong case management and safeguarding knowledge
Confidence in lone working and managing competing priorities
Solid understanding of housing management and health & safety compliance
A proactive, solutions-focused approach with excellent communication skillsIf you’re passionate about supporting older residents to thrive, confident managing complex situations, and committed to delivering high standards of housing management, we want to hear from you. Apply today