Senior Service Advisor

We are currently recruiting on behalf of our client for a Senior Service Advisor position within a reputable, family-run automotive service centre located in Guildford. This is a unique opportunity for a highly experienced automotive professional to join a busy and supportive workshop environment, delivering excellent customer service and managing workshop operations independently.
The role of Senior Service Advisor offers the chance to work within a well-established business that values staff development and career progression. Our client is seeking a motivated individual with a proven track record in the motor trade, capable of handling customer relationships and workshop workflow with efficiency and professionalism.

Benefits of a Senior Service Advisor:

Competitive salary in the region of £38,000 - £40,000 per annum, dependent on experience
Monday to Friday, 8:00 am – 5:30 pm working hours
On-site secure parking facilities
Supportive, family-oriented team environment
Employer pension scheme
Ongoing training and development opportunities to enhance your skills
20 days holiday plus bank holidays, with additional leave based on length of serviceDuties  of a Senior Service Advisor:

Mnaging workshop bookings and workflow independently to optimise efficiency
Providing accurate estimates for repair costs and completion times to customers
Advising customers on recommended work and scheduling services accordingly
Ordering parts, processing invoicing, and managing warranty claims
Maintaining professional relationships with clients to encourage repeat business
Ensuring the professionalism and tidiness of the reception area and workspace
Handling all customer interactions confidently and independently
Supporting workshop operations to ensure smooth workflow and customer satisfactionRequirements of a Senior Service Advisor:

Significant experience as a Service Advisor or Senior Service Advisor within the motor trade
Ability to work confidently without direct supervision
Exceptional organisational skills and attention to detail
Strong customer service and communication skills
Good automotive knowledge with an understanding of workshop processes
Self-motivated, proactive, and professional approach
Capable of managing multiple tasks efficiently and effectivelyContact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Guildford and Surrey, today to discover more about this fantastic opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career