Business Operations Manager

Business Operations Manager

Location: Southam, Warwickshire (fully office based) Salary: £40,000 with equity opportunity for the right person Hours: Monday to Friday — 08:30 to 17:00 Monday to Thursday, 16:00 finish on Fridays

The Role

We are recruiting a senior Business Operations Manager for a highly respected, well-established professional services business based in Southam. The business works with a private, high net worth client base and operates within a regulated environment, dealing regularly with lawyers, auditors and external stakeholders on behalf of its clients.

This is a hands-on leadership role at the heart of the business. The Managing Director is increasingly focused externally, and the right person will take full operational ownership of the office — managing the team, driving standards, ensuring client work moves through efficiently and that nothing falls through the cracks.

This is not a junior administration role. It requires someone with genuine presence, the confidence to manage people and hold them accountable, and the professionalism to represent the business with a discerning, private client base.

Key Responsibilities

Taking day-to-day operational control of the office, ensuring work is prioritised and completed to deadlines
Overseeing and coordinating workloads across the team, setting clear expectations and following up daily
Acting as a senior point of contact for clients, ensuring a professional, responsive and discreet service at all times
Liaising with external stakeholders including lawyers, auditors and regulators
Overseeing compliance-related administration, including client onboarding and documentation
Addressing issues promptly and professionally, including performance, accountability and handovers
Spotting problems early and resolving them before they escalate
Creating structure, consistency and high standards across the office
What We Are Looking For

Proven experience in a Business Operations Manager, Office Manager, Operations Manager or similar senior leadership role
Background in professional services — legal, accountancy, compliance, financial services, wealth management or similar — would be an advantage but is not essential
Experience working with or supporting a private, high-end or demanding client base
Strong people management skills, including the ability to have difficult conversations when needed
Highly organised, proactive and detail-focused
A calm, professional and resilient individual — firm when needed, but never aggressive
Confident dealing with senior stakeholders and external professionals
Comfortable working within a regulated, process-driven environment
Fully happy to be office-based in Southam, Monday to Friday
What's on Offer

Senior leadership role with genuine autonomy and day-to-day ownership of the business
Close working relationship with the Managing Director
Stable, established business with a long-standing reputation and loyal client base
Early Friday finish — 4pm every week
Long-term progression and a genuine equity opportunity for the right person
INDL